Privacy Policy

Privacy policy for Abundant Life Wellness Coaching Centre

We value your trust. This policy explains what we collect, how we use and share it, and the choices you have. It applies to our website, coaching services, and communications with Abundant Life Wellness Coaching Centre.

Information We Collect

Personal details: Name, email, phone number, mailing address, and preferences you provide.
Scheduling data: Appointment requests, availability, and related details collected via Calendly.
Payment and billing: Transaction information processed by Square. Square collects and stores billing data; we do not store full payment card numbers on our systems.
Coaching information: Intake forms, goals, assessments, and coaching notes you voluntarily provide. Notes are stored digitally.
Forms and submissions: Information you submit through Jotform (e.g., inquiries, intake, consent).
Usage data and analytics: IP address, device/browser, pages viewed, time on site, referral source, and interactions collected via Google Analytics, Meta Pixel, and Hotjar.
Cookies and similar technologies: Used to remember preferences, improve performance, and measure engagement.

How We Use Your Information

Deliver services: Schedule sessions, manage bookings, personalize coaching, and communicate with you.
Process payments: Facilitate transactions, confirmations, and receipts through Square.
Operate and improve: Analyze site performance, diagnose issues, and enhance user experience using analytics tools.
Communications: Send confirmations, resources, and relevant updates. You can opt out of non‑essential marketing at any time.
Legal compliance: Meet regulatory, tax, and record‑keeping obligations, including retention requirements.

Legal Basis and Jurisdiction

Primary framework: We are guided by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Worldwide clients: If you are located in the EU/EEA or UK, we process data under lawful bases such as consent, contract performance, and legitimate interests. You may have additional rights under GDPR/UK GDPR (access, rectification, erasure, restriction, objection, and portability), which you can exercise by contacting us.

Sharing and Third Parties

Service providers: We share data with trusted vendors who help us operate: Calendly (scheduling), Square (payments and billing data storage), Jotform (forms), Google Analytics, Meta Pixel, and Hotjar (analytics). These providers use the data only to perform services for us and are bound by confidentiality where applicable.
Legal and safety: We may disclose information if required by law or to protect rights, safety, or prevent fraud.
No selling of data: We do not sell your personal information.

Cookies and Analytics

Types of cookies: Essential (site functionality), preference, performance, and analytics.
Analytics and pixels: We use Google Analytics, Meta Pixel, and Hotjar to understand engagement and improve services.
Your choices: Manage cookies in your browser settings and use available opt‑out mechanisms (e.g., browser add‑ons for analytics). Disabling cookies may affect site functionality.

Data Storage, Access, and Security

Location: Data is stored in Canada.
Access: Only one coach has access to client data.
Security: We use administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention

Timeframe: We keep client records for up to 7 years from the date of the last visit, unless a longer period is required by law or necessary for legitimate business needs.
Deletion: After the retention period or upon valid request, we will delete or anonymize data subject to legal obligations.

Your Rights and Choices

Access and correction: Request a copy of your personal information or ask us to correct inaccuracies.
Deletion: Ask us to delete your information, subject to legal and contractual requirements.
Consent and preferences: Withdraw consent for non‑essential processing and opt out of marketing communications.
GDPR/UK GDPR (if applicable): Exercise rights to access, rectify, erase, restrict, object, and data portability. You may also lodge a complaint with your local supervisory authority.
PIPEDA complaints (Canada): You may contact the Office of the Privacy Commissioner of Canada. We encourage you to reach out to us first so we can address your concerns promptly.

Children’s Privacy

Minimum age: We do not coach minors. You must be 18 years or older to use our services.
No collection: Our services and website are not directed to children, and we do not knowingly collect their data. If you believe a child’s data has been provided, contact us to remove it.

International Data Transfers

Transfers: Some service providers may process data in multiple jurisdictions. We require appropriate safeguards for any transfers outside your region, such as contractual protections and standard clauses where applicable.

Updates to This Policy

Changes: We may update this policy to reflect operational, legal, or regulatory changes. The “Last updated” date will be revised, and significant changes may be communicated on the site or via email.

Contact Us

Privacy inquiries and requests: abundantlifewellnesscentre@gmail.com
Mailing address: Abundant Life Wellness Coaching Centre, 1299 Third Ave., Prince George, BC V2L 3E6, Canada
Last updated: November 19, 2025